Frequently Asked Questions
Everything you need to know about your Faithfull the Brand purchase, from shipping to sustainability.
How do I know which size to choose?
Each garment is designed with a unique fit in mind. We provide a comprehensive size guide on every product page, along with the model's measurements and the size they are wearing to help you find your perfect fit.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale and cannot be returned.
Where do you ship and what are the costs?
We offer worldwide shipping. Domestic orders usually arrive within 3-5 business days. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my Faithfull garments?
Our pieces are handmade using delicate fabrics. We recommend a cold hand wash with mild detergent and drying flat in the shade. Always check the specific care label inside your garment for detailed instructions.
Are your products ethically made?
Yes, we are committed to ethical production. Our garments are hand-dyed, printed, and made in Bali, Indonesia, where we maintain close relationships with our local artisans and ensure fair working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Afterpay and Klarna for flexible installment options.